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Terms & Conditions
ONLINE SECURITY
We take online payments through our reputable payment service provider SagePay (formerly Protx). All credit card details are secured with 128-bit encrypted sessions, and at no time do we ever see or store any payment card details. SagePay accepts all major debit or credit cards and accept payments via paypal. Please visit the Sage Pay security policy, or if you have any further queries please feel free to contact us.
We reserve the right to refuse entry to our website should we consider it necessary.
All Mainland UK orders (excluding Scottish Highlands) will be dispatched by either Royal Mail First Class Standard Delivery, Royal Mail First Class Recorded Delivery or Royal Mail Special Delivery. Orders made outside of this area will be dispatched according to the customer's choice and at a fair price according to the weight and packaging. Depending on the country, the choices available will be Standard International Parcels, International Signed For or Airsure track & trace.
DISPATCH TIME
IMPORTANT: Customers redeeming Special Offers through deal websites (such as Groupon) should be aware that delivery may take up to 10, 14 or 21 working days from the time your order is placed, as stipulated in the terms upon purchasing your deal or voucher code. In these instances, we are unable to open an investigation with regards to late or lost parcels until the 10, 14 or 21 working day period has elapsed.
All orders processed before 3pm will be dispatched the same working day, unless the description or product details state that delivery may take up to a certain length of time.
Orders made after 3pm on Friday will be posted on the following Monday, unless the description or product details state that delivery may take up to a certain length of time.
Orders received on a Saturday and Sunday will be dispatched on the following Monday, unless the description or product details state that delivery may take up to a certain length of time.
Please note that orders received on a Bank Holiday will be dispatched on the next working day, unless the description or product details state that delivery may take up to a certain length of time.
Orders dispatched by Royal Mail Special Delivery are posted out with the Royal Mail promise of being received by the customer on the next working day before 1pm. Please note that we cannot be held responsible for delays with parcels dispatched by Special Delivery, but we will of course follow Royal Mail’s steps to seek reimbursement/compensation on behalf of our customers when requested to do so.
LATE OR LOST DELIVERIES
If you believe your delivery may be late or lost then please contact us as soon as possible. If you have selected a trackable shipping option, we will check the tracking system and confirm the status of your delivery.
For some items, we may choose to offer "Free Standard Delivery". Orders that have been posted out using this shipping method are posted entirely at the customer’s own risk. Within reason, we will always endeavour to help customers who have chosen this option and not received their goods, and we will provide a Royal Mail despatch receipt upon request.
Please be aware that Royal Mail will not officially classify a parcel lost until 15 working days have elapsed, therefore we are unable to open an investigation until this time has passed.
For lost or delayed parcels sent by Recorded Delivery or Special Delivery we can only offer a refund or exchange once the 15 working days time frame has elapsed, and Royal Mail acknowledges it as lost.
Deliveries outside the UK that have been sent by “Standard International Airmail” are posted entirely at the customers own risk, and we cannot accept responsibility whatsoever for any loss occurred during transit. We will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant postal authority in the relevant country.
WORLDWIDE SHIPPING
Not only do we deliver to the UK but we also specialise in delivering to the following countries:
Australia
United States Of America
South Africa
Ireland
France
Spain
Belgium
Netherlands
Sweden
Finland
Italy
Ukraine
Turkey
Switzerland
Slovakia
Russian Federation
Romania
Portugal
Poland
Norway
Denmark
Czech Republic
Croatia
Belgium
Austria
Monaco
Malta
Luxembourg
Kazakhstan
Iceland
Hungary
Greenland
Greece
Gibraltar
Germany
Our postage costs to countries outside the UK are fair & reasonable. Items can be posted at the cheaper cost option by “Standard International Airmail” or you will have the option to upgrade at checkout to International Signed For delivery, or Airsure priority delivery if it is available in your country, ensuring peace of mind, confidence & a speedy delivery with tracking.
RETURNS POLICY
If you find your purchase is unsuitable, damaged or faulty, please inform us within 7 days of receipt. Send us a message via our Contact Us page stating your name, order number and description of the items you would like to return. Please also include in your email the reason you are returning the item/s. You can also submit a return through our website by logging into your account and selecting "Returns". We will then issue you with a returns confirmation email giving clear instructions on how to return any items to us.
Returned items should be sent back to us in their original condition and packaging within 7 days of receiving your returns confirmation email. Items received outside these guidelines will only be subject to issuing credit to the value of the purchase, and this decision is at our sole discretion.
In complying with current Health and Hygiene regulations we regret that we are unable to accept any returns on body jewellery, pierce earrings or any set that includes pierce earrings, other than defective goods or goods damaged in transit, unless they are still sealed in their original packaging.
For all returns (except where a faulty item is reported to us within the initial 7 day inspection period and we receive it back within the following 7 day return period) you will be required to arrange and pay for the return of the item(s) to us (this includes the postage costs of returning goods that have developed a fault due to fair wear and tear after the initial 7 day inspection period has passed), and upon receipt we will issue a full refund (excluding any original outward postage charges we incurred). When returning items we strongly recommended that you obtain proof of posting and use Recorded Delivery. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for the item to be repaired or exchanged, as appropriate. In cases when a faulty item cannot be repaired or exchanged then a full refund will be issued.
We are not obliged to accept any requests to exchange non-faulty and unwanted goods, and in cases when an exchange is agreed upon then the customer is solely responsible for return postage costs and the safe return of any goods. We may also request payment for outward postage of any exchanged items.
Please note: To return or report a defect with any item offered through a third party, e.g. special offer voucher codes, you must contact the company through which the offer/voucher codes were originally purchased, in the first instance. We will then be passed the relevant information by the third party company, or you will be advised on how to proceed with contacting us. Do not contact us directly without contacting the third party company first, or we may be unable to assist you.
SALE/REDUCED ITEMS
Please note: The same rules within this returns policy apply to reduced sale items, however we will only issue a refund in the form of credit that can be spent on our website.
COPYRIGHT & TRADEMARKS
All content of our website, including website design, pictures, written and all other materials are owned, controlled and solely belong to the website owners. They are protected by copyright and other intellectual property rights and cannot be used without the written permission of the website owners.
OUR RESPONSIBILITY TO YOU
We cannot be held responsible for any disruptions to our service that may occur from time to time. We have portrayed our products to the best of our ability and believe our photos and descriptions are a true reflection of our products. However, colours of products supplied may vary slightly from appearances on our website due to natural variations of the materials used in the product, and also due to differences in your computer's display settings, configuration and operational conditions. Any dimensions and weights shown are approximate. We cannot be held responsible for marginal differences in the products supplied.
OUR ADDRESS DETAILS
Gear House
Saltmeadows Road
Gateshead
Tyne and Wear
NE8 3AH
Please note that these Terms & Conditions may be updated regularly, and you are advised to check them every time you place an order or visit our website.
