Your shopping basket is empty!
Delivery Information
All Mainland UK orders (excluding Scottish Highlands) will be dispatched by either Royal Mail First Class Standard Delivery, Royal Mail First Class Recorded Delivery or Royal Mail Special Delivery. Orders made outside of this area will be dispatched according to the customer's choice and at a fair price according to the weight and packaging. Depending on the country, the choices available will be Standard International Parcels, International Signed For or Airsure track & trace.
DISPATCH TIME
IMPORTANT: Customers redeeming Special Offers through deal websites (such as Groupon) should be aware that delivery may take up to 10, 14 or 21 working days from the time your order is placed, as stipulated in the terms upon purchasing your deal or voucher code. In these instances, we are unable to open an investigation with regards to late or lost parcels until the 10, 14 or 21 working day period has elapsed.
All orders processed before 3pm will be dispatched the same working day, unless the description or product details state that delivery may take up to a certain length of time.
Orders made after 3pm on Friday will be posted on the following Monday, unless the description or product details state that delivery may take up to a certain length of time.
Orders received on a Saturday and Sunday will be dispatched on the following Monday, unless the description or product details state that delivery may take up to a certain length of time.
Please note that orders received on a Bank Holiday will be dispatched on the next working day, unless the description or product details state that delivery may take up to a certain length of time.
Orders dispatched by Royal Mail Special Delivery are posted out with the Royal Mail promise of being received by the customer on the next working day before 1pm. Please note that we cannot be held responsible for delays with parcels dispatched by Special Delivery, but we will of course follow Royal Mail’s steps to seek reimbursement/compensation on behalf of our customers when requested to do so.
LATE OR LOST DELIVERIES
If you believe your delivery may be late or lost then please contact us as soon as possible. If you have selected a trackable shipping option, we will check the tracking system and confirm the status of your delivery.
For some items, we may choose to offer "Free Standard Delivery". Orders that have been posted out using this shipping method are posted entirely at the customer’s own risk. Within reason, we will always endeavour to help customers who have chosen this option and not received their goods, and we will provide a Royal Mail despatch receipt upon request.
Please be aware that Royal Mail will not officially classify a parcel lost until 15 working days have elapsed, therefore we are unable to open an investigation until this time has passed.
For lost or delayed parcels sent by Recorded Delivery or Special Delivery we can only offer a refund or exchange once the 15 working days time frame has elapsed, and Royal Mail acknowledges it as lost.
Deliveries outside the UK that have been sent by “Standard International Airmail” are posted entirely at the customers own risk, and we cannot accept responsibility whatsoever for any loss occurred during transit. We will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant postal authority in the relevant country.
